Do you have questions about your bill?
Contact the Customer Service Center at (779) 348-7300
Monday through Friday 8:00 a.m. to 5:00 p.m.
For all billing related questions please email: email@example.com
Pay - Online
To enroll in online bill pay, you will need your Customer Number and Account Number and 5 digit zip code. These numbers are located on the upper right hand corner of your bill.
Click here to Enroll Now!
Pay - By Mail
Return address for water bill payments is:
City of Rockford
P.O. Box 4635
Carol Stream, IL 60197-4635
Pay - By Phone
Pay at City Hall - 425 East State Street Rockford, IL 61104
The City of Rockford now takes phone payments:
Pay over the phone by dialing 1-877-296-1495. You will need your nine digit account number and your eight digit bill number to begin the process. There are no additional fees associated with phone payments.
Pay - In Person