Rockford 911 Division

The 911 Division is responsible for taking emergency 911 and non-emergency calls for the City of Rockford and dispatching the appropriate fire, police, and emergency medical equipment.

The goal of the 911 Center is to provide the vital link between citizens of Rockford and the appropriate emergency service agencies for fire, police, and emergency medical service.

Our goal is accomplished by receiving incoming emergency and non-emergency calls for service from citizens; providing pre-arrival medical instructions to the citizens until the appropriate agencies arrive at the scene; ensuring that citizens receive public safety services by dispatching the appropriate fire, police, and emergency medical service in the most expeditious manner.

The 911 Division is staffed by a Division Administrator, Training Supervisor, Technical Services Coordinator, MSAG (Master Street Addressing Guide) Technician, four Shift Supervisors, four Assistant Shift Supervisors, forty-one Telecommunicators, and a Secretary.

City of Rockford Non Emergency Dial 815-966-2900 and Winnebago County Non-Emergency Dial 815-282-260

Emergency versus Non-Emergency


Call 911 for the following:

  • Fires
  • Medical Emergencies
  • Crimes in Progress


Call 815-966-2900 for the following:

Crimes not in progress, but require a police or fire response.

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Mobile Phones & 911

Calling 911 From Cellular Phones

All calls placed to 911 from cellular phones will be routed to the closest 911 System. Provide the 911 Telecommunicator with your location, in addition to the reason for the call. Cellular phones do not provide an exact location. Therefore, it is more beneficial to use a landline or standard phone to dial 911 instead of a cellular phone, if available.

The following information will assist in the handling of your cellular call:

  • State your location and direction of travel. Pay attention to street signs, landmarks, and highway markers.
  • Give the Telecommunicator your cellular phone number in the event you are disconnected.
  • Don't endanger your own life. If you witness a crime in progress, call 911 and provide all the information you have, such as vehicle or suspect descriptions, license place numbers, and any other pertinent facts.

Public Education & Awareness

911 personnel provide awareness training to 2nd-grade elementary students in the Rockford area. Students are able to simulate a 911 call through the use of an interactive phone simulator. 911 personnel are present at a number of community events which include: the Rockford Fire Safety Festival, the Illinois Law Enforcement Memorial Event at Cherryvale Mall, various school activities, etc.

Public Education is not limited to students. Many city organizations and clubs have requested 911 personnel to speak at their monthly meetings, luncheons, and gatherings.

Tours of the Rockford 911 Center are allowed through a small viewing area. Groups of 15 or fewer are preferred. To schedule a tour or speaker, please call 815-987-5797.