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Utility Billing

The Utility Billing Division generates billing of water and rubbish pick up in one bill. Water meters are read every month and billed in accordance to the City’s fee schedule. Water is measured in cubic feet, and billing is calculated in hundreds of cubic feet. One hundred cubic feet is equivalent to 748.1 gallons. Water is billed in arrears and your monthly bill will be for consumption used the prior month. Current water rates are based on meter size can be found here.

In order to stop water charges, you must call customer service and schedule to have the water turn off. If the property is vacant and the water is on, you will continue to receive a bill and be responsible for all consumption/charges accumulated. If you request to have the water off, it is your responsibility to make sure the water is off completely. We advised to have someone present to ensure the water is off tight to avoid any future charges. Turning the water off automatically stops billing for garbage charges.

 

Garbage Collection

The City contracts with Rock River Disposal Services, Inc. for rubbish, recyclable and landscape waste pick up. Monthly rubbish charges are included in the water bill of the current month in which the garbage is picked up. If you have a rubbish only account and your property is vacant, you must pay any outstanding balance and notify Customer Service at 779-348-7300 in order to inactivate the account and stop the charges. Failure to notify the City will result in continuation of charges being applied to the account.

Please note sanitation penalties or fees may be added for collection to water bills.

 

Payment Options

For your convenience, payments for water/rubbish accounts can be made by the following methods:

In-person

Cash, credit card and check payments are accepted at City Hall, 425 E. State Street, from 8:00 a.m. to 5:00 p.m., Monday through Friday, excluding holidays. Check and money order payments may also be submitted in the after-hours Payment Drop Box located near the south entrance of City Hall.

Mail

Check payments can be made using the return envelope sent along with your bill or by mailing payment to: Payment Center, City of Rockford, and P.O. Box 4635, Carol Stream, IL 60197-4635.  

Phone

You can use the automated phone system by calling 1-877-296-1495.  Payments can be made using a checking account or credit card (Visa, MasterCard or Discover.) Payments completed by 11:00 a.m. Central Time will be posted the same day. Payments completed after 11:00 a.m. will be posted the next business day. You will need your City of Rockford 9 digit account number and 8 digit bill number located in your printed bill. There is no fee for using this service.

E-Billing and Auto-Draft

We are pleased to offer an e-billing and Auto-Draft option. Please click here and follow the prompts listed to enroll. E-billing is convenient, secure and easy to use. You can pay anytime from anywhere and avoid any late penalties and move from paper bills to electronic.

 

Notices

If your water has been disconnected and you are paying the balance on your account, please let us know if you want the water back on so we can schedule it.

If you receive a 5 day delinquent notice and make a payment, you must notify customer service in person or by phone 779-348-7300 during business hours with a confirmation number to avoid disconnection of services.

A $25.00 fee will be charged for any 5 day notice of disconnection in excess of one in a rolling 6 months.

If the water is turned off for non-payment, all past due balances must be paid plus a fee of $75.00 plus tax before the water can be restored.

A $50.00 missed call charge will be added to your account if someone 18 years or older is not present at the time of turn on.

 

Request New Utility Service

To set up new service, questions about your existing water service, or billing questions, contact the Customer Service Center at 779-348-7300.  For questions on your garbage collection, contact Rock River Disposal Services at 815-965-2489 or the City’s Code Enforcement Division.  For after-hours water emergencies, call 779-348-7300.

If there is a change of ownership, it is the responsibility of the purchaser of any premises in the city, or of any mortgagee, trustee or lien claimant to notify the customer service department in writing of the intention to purchase the property. In addition, any outstanding balance must be paid prior to the new owner being added to the account.

A $25.00 application fee will be added to set up a new residential account (up to 2 units.)

A $50.00 application fee will be added to set up a new non-residential account (multi-family of 3 units or greater, irrigation, commercial and fire.)