Community Services Division

Jennifer Jaeger
Division Director

Contact Us

844-710-6919 (toll free)

555 N Court Street
Rockford, IL 61103
FAX 815-987-8046

Community Services Division


The Human Services Department serves as the Community Action Agency for Winnebago and Boone Counties – one of the nearly 1,000 Community Action Agencies throughout the country working to create opportunities for people facing the challenges related to the effects of poverty. As the Community Services Division, we work to improve the conditions in which people live, support self-sufficiency, and help to form strong and healthy individuals, families, neighborhoods and communities.

Community Services offers programs in Housing, Community Health and Prevention, Energy and Emergency Services. Programs can change depending on community need, available funds and may be seasonal. See the menu on the left to learn more about these programs.


Save on your energy costs!  LIHEAP (Low Income Home Energy Assistance Program) can pay a one-time benefit (DVP) directly to your energy companies for you, or directly to eligible renters if all energy costs are included in your rent. You may also have the option of signing up for PIPP at your LIHEAP appointment – PIPP is a monthly budget plan where if you make your payments on time, it will forgive apportion of your past due balances    Click here for application information!         2017-2018 LIHEAP site information



The Continuum of Care program promotes a community-wide commitment to the goal of ending homelessness; provides funding for efforts by nonprofit providers and State and local governments to quickly re-house homeless individuals and families to minimize trauma and dislocation; promotes access to and effective utilization of mainstream programs; and optimizes self-sufficiency among individuals and families experiencing homelessness.

Continuing their community-wide commitment to the goal of ending homelessness, on September 8, 2017, a committee of the Rock River Homeless Coalition ranked and reviewed projects submitted for the IL501 Rockford/Winnebago/Boone Counties Continuum of Care application to HUD.  This year’s ranking was performed using the HUD ranking tool which has two parts: Part 1 has a threshold requirement – if projects do not meet the threshold requirements, they either cannot be ranked or must be ranked at the bottom.  Part 2 is a scoring template that is populated from APRs.  The HUD tool then assigns a score for ranking. The Committee analyzed the scoring information and developed the following list of projects with their ranking and requested funding to be included in the 2017 Continuum of Care application to be submitted to HUD by September 28, 2017.  Click here for rankings list:     CoC 2017 Ranking


FREE TRAINING FOR IN-DEMAND JOBS!  If you are income qualified and have a high school diploma or GED, you may be eligible to receive FREE TUITION  for COLD FORMING or COMPUTER NUMERICAN CONROL (CNC) training – or for a training of your choice that meets our criteria.  Click here for more information.




“It’s definitely such a valuable resource to us, so we do everything we can to keep it,” said Camp Winnebago Assistant Program Director Jessica Dobson…..(two kids) don’t know what the other kid is going through…there’s the added security of “I don’t need to worry about my friends making fun of me for not having food.”

6 9 17 Summer Food a Success at Camp Winnebago



“It was rough. Even though I work with people in poverty every day, this made it even clearer how much more complicated the road blocks can be – and more and more often out of the people’s control…” Michelle Lindstedt, Community Action Staff

4 11 17 Community Action Staff Attends Poverty Simulation


Community Action helped initiate a coordinated response to residents involved in the Jackson Street Apartment Fire Belvidere fire.

3 21 17 Community Action Aids Belvidere Fire Victims


“Cling to people who want to see you make it and who really believe in you” – Tony Frazier, a formerly homeless youth who found assistance through Community Action.

3 15 17 Rockford Aims to End Youth Homelessness