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Pay My Bill

Pay Online

To enroll in online bill pay, you will need your Customer Number and Account Number and 5 digit zip code.  These numbers are located on the upper right hand corner of your bill.

Click here to Enroll Now!

Pay By Mail

Return address for water bill payments is:
City of Rockford
P.O. Box 4635
Carol Stream, IL  60197-4635

Pay By Phone

Pay over the phone by dialing 1-877-296-1495. You will need your nine digit account number and your eight digit bill number to begin the process. There are no additional fees associated with phone payments.

Pay In-Person

425 East State Street
Rockford, IL
61104

Payment Locations

The City of Rockford Water Division accepts payments via the internet, through the mail, by phone and at the following locations:

City Hall
425 East State Street
Monday – Friday 8:00 a.m. – 5:00 p.m.
779-348-7300

West State Street Currency Exchange
1455 West State Street
Monday – Friday 8:00 a.m. – 6:00 p.m.
Saturday 8:00 a.m. – 6:00 p.m.
815-965-8807

Kishwaukee Currency Exchange
1807 Kishwaukee Street
Monday – Friday 8:00 a.m. – 9:00 p.m.
Saturday 8:00 a.m. – 7:00 p.m.

Charles Street Currency Exchange
1015 Charles Street
Monday – Friday 8:00 a.m. – 7:00 p.m.
Saturday 8:00 a.m. – 7:00 p.m.
815-964-5600

Rockford’s Best Currency Exchange
4215 East State Street
Monday – Friday 8:00 a.m. – 9:00 p.m.
Saturday 9:00 a.m. – 6:00 p.m. Sunday  10:00 a.m. – 4:00 p.m.
815-227-5558

NOTE:  CURRENCY EXCHANGE PAYMENTS DO NOT REFLECT IMMEDIATELY.  IF YOU ARE IN TURN OFF STATUS, PLEASE PAY VIA PHONE, IN PERSON OR ONLINE BILL PAY.